PRIVACY & DATA POLICY

Last updated: 05/30/26

This Privacy Policy explains how Video Quick Fix (“Company,” “We,” “Us,” or “Our”) collects, uses, and discloses your information when you use our website and services (“Service”). It also informs you of your privacy rights and how the law protects you.

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Definitions

  • Company: Video Quick Fix LLC, operating in New Jersey, U.S..

  • Cookies: Small files stored on your device that help track website activity.

  • Device: Any device that can access the Service (computer, smartphone, tablet, etc.).

  • Personal Data: Any information that identifies you (name, email, phone number, etc.).

  • Service Provider: A third party that processes data on our behalf.

  • Usage Data: Automatically collected information (e.g., IP address, browser type, time spent on pages).

  • You: The individual or entity using our Service.

2. Information We Collect

We collect the following types of data:

Personal Data

When using our Service, you may provide us with:

  • Name

  • Email address

  • Phone number

  • Payment information is processed by our third-party payment processor (Stripe). We do not store full payment card details on our servers.

  • Project files for video editing

Usage Data

Automatically collected information includes:

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

  • Device information (e.g., operating system, mobile network)

Cookies & Tracking Technologies

We use cookies to improve user experience. You can manage cookie settings through your browser. As well as the pop-up bar at the bottom of our website.

3. How We Use Your Information

We use your information to:

  • Provide and maintain our video editing services

  • Process transactions and deliver completed projects

  • Improve and personalize our website experience

  • Communicate with you regarding orders, updates, and support

  • Detect and prevent fraud or security threats

We do not sell or trade your personal information.

4. Sharing Your Information

We may share your data with:

  • Service Providers (e.g., payment processors, cloud storage)

  • Legal Authorities (if required by law)

  • Business Partners (only when necessary for service delivery)

Your data is only shared with trusted partners who comply with privacy laws.

4a. Software Plugins (VertForge and related products)

When using our software plugins, additional data flows occur:

License Validation:

- Your license key is transmitted to Keygen (keygen.sh), our

third-party licensing service, to verify your subscription status

- Keygen receives license-related information necessary to validate your subscription, including your license key and device fingerprint. Customer account information may also be stored by our licensing provider as necessary to administer licenses.

- Keygen's privacy policy: https://keygen.sh/privacy/

Update Checks:

- Our plugins may check our update server (Cloudflare Workers)

to inform you of available updates

- These checks transmit only the current plugin version —

no personal information or usage data

Plugin Usage:

Plugins may transmit usage information such as feature usage, plugin version, Premiere version, operating system information, and a randomly generated installation identifier. This information is used to improve the software and is not intended to directly identify individual users. No project contents, file names, media files, or editing data are collected.

We may use your email address to provide licensing information, software updates, support communications, and product announcements. You may opt out of marketing communications at any time.

5. Data Security & Retention

How We Protect Your Data

  • Encrypted data storage and secure file transfers

  • Limited access to your files (only authorized personnel)

  • Regular security updates to protect against cyber threats

How Long We Keep Your Data

  • Project files are retained until the end of the calendar year, after completion.

  • After this period, files are permanently deleted unless you request otherwise.

6. Your Rights & Choices

Depending on your location, you have rights under laws such as GDPR and CCPA, including:

  • Accessing the personal data we hold about you

  • Requesting corrections or deletions

  • Opting out of marketing emails

  • Managing cookie preferences

To exercise your rights, contact us at Support@VideoQuickFix.com.

7. Third-Party Links & Services

Our website may contain links to third-party services. We are not responsible for their privacy practices, and we recommend reviewing their policies separately.

8. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted here with the revised date.

9. Contact Us

Email: Support@VideoQuickFix.com

For any questions regarding this Privacy Policy, please contact us.